Delivery Policy

I. Scope and Contact Details

This shipping policy explains order processing, shipping arrangements, delivery coverage and associated charges for orders placed through this website. For shipping or delivery queries, contact service@lankeleisi.com.

II. Shipping Charges

Orders placed in the Lankeleisi store qualify for free shipping. We aim to dispatch orders from local warehouses so that you can benefit from free delivery and tax-free arrangements.

III. Delivery Countries and Regions

1. Electric bicycles.

Delivery is available to the following EU Member States:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Certain remote areas and islands may be excluded; please check with customer service before placing an order.

We are currently unable to ship to countries outside the EU; please provide an address in an EU Member State when ordering.

2. Accessories.

We offer free worldwide delivery for accessory products. For questions, contact service@lankeleisi.com.

IV. Order Processing and Pre-Order Products

Please note:

• Estimated dispatch dates for pre-order products may be delayed due to unforeseen logistics issues, meaning actual dispatch may occur later than initially anticipated.
• To cancel an order or change a delivery address, contact service@lankeleisi.com as soon as possible. Some orders cannot be modified after warehouse processing or handover to the carrier has begun.
• Orders containing multiple products may be shipped in separate parcels and arrive at different times. Please check your tracking details for updates on each parcel.

1. Standard electric bicycle orders

a) Normal periods:

Processing time: 1–3 business days.

Important order information will be communicated to you by email.

b) Peak periods: 

Processing time: 3–5 business days.

Once processing is complete, tracking information will be updated within 1–7 business days.

Dispatch may be delayed during periods of high order and shipment volumes. We recognize that you are eager to receive your parcel and will do our best to deliver your bicycle as soon as possible.

2. Accessories

Processing time: 1–3 business days.

To avoid sending incompatible parts due to model or production-batch differences, customer service may request photographs of your bicycle or the relevant component.

Please reply promptly as instructed by email so that dispatch can be arranged.

V. Delivery Times and Carriers

1. Electric bicycles:

EU carriers: DPD, UPS, FedEx.

Estimated transit time: 3–7 business days after dispatch.

2. Other accessories or batteries:

Carriers: YunExpress, DHL, UPS.

These products are generally dispatched from our warehouse in China and delivery takes 15–30 days.

VI. Delivery Information and Problems

1. Providing a correct address

When ordering, provide a complete and accurate recipient name, address, postcode, phone number and email address.

Once an order is prepared for handover or has been dispatched, the delivery address may no longer be changeable. Additional shipping charges resulting from returns or redelivery due to incorrect or incomplete information provided by you must be paid by you.

Please provide a daytime telephone number and valid email address for every order. Sometimes undeliverable parcels are returned to Lankeleisi.

If the carrier returns an undeliverable parcel to us, contact customer service to discuss redelivery.

2. Delivery problems

Receipt and signature: Certain parcels may require a signature from the recipient or an authorized person, depending on the carrier's arrangements. Where a signature is required, the delivery provider will notify you in advance.

Additional delivery attempts: If the first delivery fails, the carrier will generally arrange another attempt or offer collection, depending on the service; the number of attempts and notification method are determined by the carrier. We may also contact you by email, so make sure your email address and phone number are correct.

Repeated failed delivery: If delivery fails due to an incorrect or incomplete address, unsafe access, nobody being available to sign, or expiry of the collection period, contact us promptly to coordinate a solution.

Other issues: If a parcel is undelivered, lost, damaged in transit, missing items or subject to another delivery irregularity, provide your order number, tracking details and necessary photographs promptly to assist our investigation.

3. Important notice.

If you encounter a delivery problem, use the contact details on our website or another method specified by us.

If the delivery provider cannot deliver due to your actions or omissions and you fail to collect the goods within the specified period, we may consider arranging redelivery.

Even if the initial delivery was free, we reserve the right to charge the actual cost of redelivery.

The following are some circumstances that may result in delivery failure. Please check them carefully before placing your order:

(a) the address or phone number is incorrect or incomplete;

(b) the delivery address is incorrect; 

(c) the delivery address cannot reasonably be accessed;

(d) the delivery address cannot safely be accessed; 

(e) where a signature is not required, there is no safe place to leave the goods and nobody can receive them; 

(f) where a signature is required, nobody is available at the address to receive and sign.

VII. Shipment Tracking

After dispatch, track your parcel using the tracking number received or your order number.

General tracking website: https://www.17track.net/

VIII. Return-Related Charges

Returned products may incur applicable charges, including return shipping and depreciation (where applicable). The exact amount depends on the product category, its actual condition and the circumstances of the return.

The following fees apply to return requests that meet the requirements of the LANKELEISI return policy.

Electric bicycles

1. New and unused electric bicycles

Only return requests submitted within 30 days of receipt are accepted. Where the bicycle remains new and unused, the return shipping charge is €300 per bicycle.

2. Unboxed and used electric bicycles

Only return requests submitted within 30 days of receipt are accepted. Where the bicycle has been unboxed and used, the following charges apply:

Return shipping: €300 per electric bicycle.

Depreciation: starting at 30% of the purchase price of the electric bicycle. The final amount will be determined after the warehouse inspects the actual condition of the returned product.

3. Refused delivery

If the recipient refuses to accept a dispatched electric bicycle, a standard charge of €300 per bicycle will apply.

Accessories

1. New and unused accessories

Where a return is requested within 30 days of receipt and the accessory remains new and unused, a return shipping charge of €15–€100 will apply.

The precise amount depends on the accessory type and actual shipping circumstances.

2. Refused delivery

If the recipient refuses to accept a dispatched accessory, a charge of €15–€100 will apply, depending on the accessory type and actual shipping circumstances.

 

For full details of return eligibility, please refer to the Return and Refund Policy on the official LANKELEISI website.

This policy applies only to orders placed through the official LANKELEISI website.

If you have any questions, please contact us at service@lankeleisi.com.