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For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Any ebike order cancellation before shipment will be charged an 10% process fee, and customers can only get a 90% refund of the total order price.

Product Change:

1.If the product has no quality problems, it will not be eligible for replacement upon receipt.

2.Change eligibility:To qualify for other replacements, the product must be unused, free of dust, dirt or odour, in its original packaging and bear the return shipping costs for a total of €300 (shipping costs for returned models: €150, for new models: €150) for a period of 15 days from the date of receipt of the product.

3.You do not have to pay for the replacement caused by product quality problems.

4.After 30 days, the bike may not be replaced under any circumstances.

Product Returns:

1.Change eligibility:To be eligible for return, the product must be unused, free of dust, dirt or odour and in its original packaging for 15 days from the date of receipt.

2.If you request a return within 15 days of receipt, you will be responsible for shipping costs to return the product, totalling €150.

3. If the product meets the policy requirements, we will refund the price you paid us for the product.


Fashionable wear (hats, etc)
All accessories
Special orders
Used items except in EXTREME cases of breakage/malfunction
If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at


1. For any product that you return correctly in accordance with this policy, we will refund the price you paid to us.
2. We will not refund you the original shipping costs associated with the returned product.
3. We will not refund to you any costs incurred in returning the product to us.

Improper return

1 If you return a product that violates this policy, and you do not have any other legal right to refund or exchange the product:
(a) We will not refund the purchase price or exchange the goods;
(b) We may keep the returned products until you pay us. Additional fees that we may charge for re-delivery of returned products
(C) If we do not receive the additional payment within 15 days, we may dispose of the product by ourselves.

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