We can provide CE certificates. Please contact us with the model for which you require a CE certificate, and we will get back to you as soon as possible.

Please contact us with the model name, and we will provide the corresponding manual as soon as possible.

Currently, we have partnered repair/service centers in Italy and Ireland.

Original spare parts can be purchased from our official website. If you cannot find the part you need, please contact us.

We can provide a Proforma Invoice. Please contact us with the store name where you placed the order and your order number, and we will get back to you as soon as possible.

Pre-order products support the following payment methods: Credit Card, Apple Pay, Google Pay, Pay by Card, Bank Deposit.

If you choose bank transfer, we can offer a 10% discount.

Klarna installment payments in 3 installments are supported.

For in-stock products, orders are generally shipped within 1–3 business days. For pre-order products, please refer to the estimated pre-order shipping date. Once the product arrives at our warehouse, it will be shipped within 1–3 business days. If you have any questions, please contact us.

We ship to the UK. You can check the estimated delivery time on the product page.

Yes, we offer free shipping to the EU!

We ship to all EU countries. For other countries and islands, please contact us with your full address and postal code. We will confirm whether shipping is available and reply as soon as possible.

If you make a credit card payment and the payment fails, it is possible that our system has refused the payment to prevent possible fraud. We recommend that you contact your credit card company or bank in advance to inform them of the purchase and avoid rejection.

If the credit card payment was refused, here are 3 solutions:

1. Try another credit/debit card.

2. If you have a PayPal account, try paying with PayPal.

3. If you do not have a PayPal account, you can choose bank transfer on the checkout page.

Please click here to track your order.

Sorry, but the battery key does not turn off the battery power. The battery key is only used to keep the battery in place on the bike. If you want to turn off the battery power, you can do so with the switch on the display.

We believe that communication is the best way to solve problems. If your bike has a malfunction, please contact us promptly. To help you accurately, describe the problem in detail and provide photos and videos of the defective parts, so our technicians can give you the most accurate solution.

We recommend charging the battery timely when less than 2 charging bars are displayed on the display, so as to protect long-term battery efficiency and health.

Clean your Lankeleisi bike like a normal bike, but we recommend removing the battery before cleaning. After cleaning, dry it promptly with a dry cloth

If you have any further questions, you can always contact our customer service. Our staff will use their professionalism to solve your problems. Contact: service@lankeleisi.com